Tales from the Helpdesk pt. 2

(Not me)

I spend my day light hours providing excellent technical support to Physician's offices, attorneys, construction companies and small companies that are frugal enough to outsource their Information Technology needs. More often than not, may day consists of password resets, virus & application issues, etc. But every now and then, I get a real genius on the line. Therefore I bring to you:

Tales from the Helpdesk

HAB: Thank you for calling _______ Support. This HAB

Caller: Hi, HAB.

HAB: How can I help you.

Caller: I moved my compooter to another desk and now I cant get my emails

HAB: Hmmm...Can you get out to the internet.

Caller: I dont know

HAB: Well lets try that first. Open up a web page and go to ****Our remote support site****

Caller: It says the page cannot be displayed.

HAB: Ok. It sounds like you may not be connected to the network.

Caller: Well I just moved my pc to a new desk. I THOUGHT i hooked all dem wires back up.

HAB: Well, let make sure everything is connected

CALLER CRAWLS UNDER DESK

Caller: I found a cable that looks like a big ol phone plug. Should that be connected?

HAB: Yes. That's what your pc uses to communicate

CALLER PLUGS IN THE NEWLY DISCOVERED UNPLUGGED CABLE

Caller: Ok. I plugged it in.....HEY!!!...My emails are coming in. YOU DA MAN, HAB!!!

HAB: *sighs* Thank you for calling

For the first installment, click here













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